About Us

PeekAPaw Pet Supplies is a Sydney based retail business that aims to serve nationwide pet lovers by offering quality products, competitive prices and good services.

1, Our Story

The business was found by 2 software engineers in 2021 and also is always managed in an engineering way, meaning we seek correctness, simplicity, and efficiency. We do not overly please customers, do not overly advertise, and do not do anything that's logically incorrect, such as price-matching. 

2, Best Prices

At any given time, at least 60% of our products are the lowest price in Australia, and the rest are typically in the top three. We also list Google Shopping links on all our product pages so you can easily check the lowest price from all Australian retailers in real time. Instead of using marketing tactics to make a sale, we would rather you save money, no matter who you buy from.

3, Fast & Slow Order-Processing Time

We usually dispatch orders within 1 business day if all the ordered items are in stock, which should be above the average level. However, if an order includes any Pre-Order item, it usually could take up to 3 business days to be dispatched, which is definitely below the average level. We will do our best to let you know the approximate order processing time before you place an order, and if we don't meet the specified time, we will also notify you.

4, Straightforward Customer Service

For simplicity and efficiency, our customer service is focused on problem-solving and will try to avoid some time-wasting courtesies. 

5, Not The Best, but The Most Suitable

There are no best stores, but only the most suitable stores for you. We try to show what we can and cannot do, so that you can make a better choice. If we happen to be the most suitable store for you, we are honoured to serve you. Otherwise, please do not choose us to avoid causing unnecessary trouble for both of us.